Future of hotels and hospitality industry â how hotels fail their guests and how to be the best hotel in town at almost …
Tuesday, January 20th, 2009
http://www.globalchange.com Many hotels donât understand travellers. Tired travellers need better service. Hotel problems in reception, checkin, checkout, poor room facilities. How to improve hotel customer service. Speeding up hotel checkin. Problems with payment systems. Wasted time in guest registration and payment for extras. Internet charges should be included as business expense in bill. Simple ways to improve customer satisfaction in hotels. Make sure desk is large enough, with power sockets, high speed internet included, iron and board, fridge with room for own food. Comment by Futurist keynote conference speaker Patrick Dixon.
Duration : 6 min 15 sec

If you still haven't bought your holiday plane tickets, listen up; Amy Ziff, Editor-in-Chief of Travelocity.com has some tips for finding that last minute deal.
http://www.globalchange.com Still too hard to find hotels, villas, apartments online.
Although consumer confidence and spending is at a low, vacations are still top of mind for families nationwide. Emily Kaufman, “The Travel Mom” on site in Orlando shares some tips for planning an exciting vacation that won’t break the bank.
1. Future of travel, leisure and tourism industries â speed is everything